Using your insurance:
Put your health first.
- Staying healthy is important.
- Get regular check-ups.
- Keep all your health information in one place.
Understand your plan.
- Check with your insurance plan to see what services are covered by your plan.
- Be familiar with your copayments, deductibles, and coinsurance.
- Know the difference between in-network and out-of-network.
Find a medical provider.
- Ask people you trust.
- Check your plan’s provider network.
- If you are assigned a provider, contact your plan if you want to change.
- Do research on the Internet.
Make an appointment.
- Mention that you’re a new patient.
- Provide the name of your insurance plan.
- Tell them the name of the provider you want to see and why you want an appointment.
- Ask for days or times that work for you.
Be prepared for the 1st visit.
- Have your insurance card with you.
- Make a list of medicines you are taking.
- Bring a list of questions to discuss with the provider and take notes during your visit.
- Bring someone with you to help if you need.
Decide if you like the provider.
- You should feel comfortable with, understand, and be able to communicate with your provider.
- Remember: it is okay to change to a different provider.
After your appointment.
- Follow your provider’s instructions.
- Fill any prescriptions you were given.
- Schedule a follow-up visit if necessary.
- Contact your insurance plan or provider with any questions.
The seven steps above are a great starting point
Download the full guide (PDF, 2MB) from the Centers for Medicare & Medicaid Services: From Coverage to Care: A Roadmap to Better Care and a Healthier You.Visit HealthCare.gov
You can learn more about how to use your new insurance coverage and get more information on topics like:
- Common coverage questions
- Getting prescription medications
- Getting regular medical care
- Getting emergency care
- Using coverage and improving your health
- Appealing an insurance company decision